Logistics
Shipping &
Fulfillment.
Everything is printed on demand, packed with care, and shipped straight to your door. No warehouses. No leftover stock. Just fresh gear, made for you.
Section 01 / Process
From order to doorstep
Order Placed
Your order is confirmed and sent to our print partner immediately. You’ll receive an email receipt within minutes.
Printed to Order
Every item is printed on demand — nothing sits on a shelf. Your design is loaded, garments are picked, and the press starts rolling. Quality is checked by hand before it ships.
Packed & Quality Checked
Once printed, each piece is folded, bagged, and double-checked for print alignment, color accuracy, and garment integrity.
Shipped
A tracking number is emailed to you as soon as the package hits the carrier. We use reliable couriers for domestic and international delivery.
Delivered
Your gear arrives at your door, ready to wear. Average door-to-door time is listed below by region.
Section 02 / Delivery
Estimated delivery windows
| Region | Standard shipping | Expedited shipping |
|---|---|---|
| United States | 5–8 business days | 3–5 business days |
| Canada | 6–10 business days | 4–6 business days |
| Europe | 7–12 business days | 5–8 business days |
| Australia / NZ | 8–14 business days | 6–10 business days |
| Rest of World | 10–20 business days | 8–12 business days |
* Times are estimates after the item leaves the print facility. Delays during holidays or peak seasons may add 2–4 business days.
Section 03 / Questions
Common questions
Why does it take a few days to print?
Because every item is made only after you order it. We don’t keep stock in a warehouse — your design is printed fresh, which eliminates waste and lets us offer every size and color without running out.
Can I change or cancel my order after placing it?
Orders enter production quickly. You have a 2-hour window after checkout to request changes or cancellation by emailing hello@muleycartel.com. After that, the order is locked in and prints.
Do you ship to PO boxes or APO/FPO addresses?
Yes. Standard shipping supports PO boxes and military APO/FPO addresses. Expedited options may require a physical street address.
What if my package is lost or damaged?
If your tracking shows no movement for 10+ business days, or your package arrives damaged, contact us at hello@muleycartel.com. We’ll file a claim with the carrier and reprint / reship at no cost.
Do I have to pay customs or import duties?
International orders may be subject to customs fees, VAT, or import duties depending on your country. These are charged by your local customs office and are the buyer’s responsibility.
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